IVR system for call center Companies

An IVR (Interactive Voice Response) system for a call center is an automated telephony system that interacts with callers, gathers information, and routes calls to the appropriate recipient. It typically utilizes voice prompts and touch-tone keypad entries to navigate through menus and provide responses. IVR systems can handle a variety of tasks, including providing information, transferring calls to specific departments or agents, processing payments, and conducting surveys.