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Omni-Channel: The Future of E-Commerce

Omni-Channel: The Future of E-Commerce

Submitted by • about 2 weeks ago www.beepnbuy.com

The three basic steps for a momentous transformation in the e-Commerce Industry Trend 2020 are innovation, evolution, and dissolution. Omni Channel is one of these disruptive innovations that is dissolving the conventional to help evolve the industry. This shift towards the Omni Channel approach keeps the customer experience at the center. Furthermore, the industry is evolving and those who don’t evolve with it will soon become obsolete. According to research done by Defaqto, 55% of customers are ready to pay for better consumer experience.

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